About Us
The Serving Cafe is a locally owned and operated cafe and bakery. All our bakery items are locally sourced and made fresh every morning. Our nourishing lunch items include sandwiches, salads, and smoothie options.
Our newly renovated location includes indoor and outdoor seating designed for easy gatherings with friends and family, and also as a workspace for individuals. Enjoy a cup of coffee and a lunch item on the go with our drive-through and online ordering options.
Come visit our coffee shop located in the heart of the historic downtown West Branch just 10 minutes outside of Iowa City. We can’t wait to see you!
Join Our Team
We are always looking for hardworking and caring individuals to join The Serving Cafe team!
We look forward to meeting you!
Waitstaff
Our waitstaff are the heart of The Serving Café. Servers create a warm, welcoming experience for every guest by providing friendly, attentive service and ensuring food and drinks are delivered accurately and promptly. This role is perfect for someone who loves people, thrives in a fast-paced environment, and believes great service can brighten someone’s day.
Key Responsibilities
Greet guests warmly and make them feel welcomed and valued
Take accurate food and beverage orders and enter them into the POS system
Deliver food and drinks promptly, ensuring accuracy and presentation
Check in with guests throughout their visit and respond to needs or concerns
Maintain cleanliness of dining areas, including tables, floors, and service stations
Follow food safety, sanitation, and health guidelines at all times
Communicate clearly with kitchen and barista staff to ensure smooth service
Process payments accurately and efficiently
Support team members during busy periods and assist where needed
Qualifications
Friendly, positive attitude with strong customer service skills
Ability to multitask and stay organized in a fast-paced environment
Strong communication and teamwork skills
Reliable, punctual, and professional in appearance and behavior
Ability to stand for extended periods and lift up to 25 lbs
Previous restaurant or café experience preferred, but not required
Must be able to work mornings, weekends, and holidays as needed
What We Offer
Supportive, team-oriented work environment
Flexible scheduling
Opportunities for growth and skill development
Employee discounts
The chance to be part of a mission-driven café that serves the community
Our Culture
At The Serving Café, we believe in kindness, teamwork, and serving others with excellence. We value people who take pride in their work, care about their teammates, and enjoy creating meaningful connections with guests.
Store Supervisor
Position Summary
The Store Supervisor at The Serving Café plays a key leadership role in creating an exceptional guest experience while supporting and guiding our team. This position bridges front-line service and management by leading shifts, coaching staff, and ensuring daily operations run smoothly, efficiently, and with heart.
The ideal candidate is a calm, capable leader who thrives in a fast-paced café environment, values teamwork, and models kindness, accountability, and excellence.
Key Responsibilities
Leadership & Team Support
Lead by example, modeling excellent service and positive communication
Supervise and support waitstaff, baristas, and kitchen team during shifts
Provide on-the-spot coaching, feedback, and encouragement
Assist with training new team members and reinforcing standards
Foster a respectful, welcoming, and team-oriented culture
Operations & Guest Experience
Ensure consistent food quality, speed of service, and cleanliness
Address guest concerns professionally and promptly
Monitor service flow and adjust staffing or task priorities as needed
Ensure café standards are met for hospitality, presentation, and safety
Shift Management & Accountability
Open and close the café as scheduled
Handle cash management, drawer counts, and basic reports
Ensure policies, procedures, and food safety standards are followed
Communicate issues, wins, and needs to the management team
Facility & Organization
Maintain clean, organized workspaces and dining areas
Identify maintenance or supply needs and communicate them promptly
Support inventory checks and restocking as needed
Qualifications
Previous restaurant or café supervisory experience preferred
Strong leadership, communication, and problem-solving skills
Ability to remain calm, positive, and solution-oriented under pressure
High level of personal accountability and reliability
Ability to stand for extended periods and lift up to 30 lbs
Flexible availability including mornings, weekends, and holidays
What We Offer
Supportive, purpose-driven workplace
Leadership development and growth opportunities
Flexible scheduling
Employee discounts
The opportunity to lead in a café that exists to serve people and community
Our Culture
The Serving Café is built on hospitality, teamwork, and heart. We believe leaders set the tone — with humility, encouragement, and consistency. Our supervisors don’t just manage tasks; they care for people and help the café run with excellence and grace.
Kitchen Staff
Kitchen Staff at The Serving Café play a vital role in preparing high-quality, made-with-care food while supporting a positive, efficient kitchen environment. This position focuses on food preparation, cooking, cleanliness, and teamwork to ensure every guest receives a great meal, served with excellence and heart.
The ideal candidate takes pride in their work, values consistency, and enjoys being part of a supportive, mission-driven team.
Key Responsibilities
Prepare and cook menu items according to café recipes and standards
Assist with food prep including chopping, portioning, and assembling items
Maintain cleanliness and organization of kitchen workstations
Follow food safety, sanitation, and health department guidelines
Communicate clearly with front-of-house staff to support smooth service
Assist with stocking, labeling, and rotating ingredients (FIFO)
Wash dishes and maintain a clean dish area as needed
Support team members during busy service periods
Qualifications
Previous kitchen or food service experience preferred, but not required
Ability to work efficiently in a fast-paced environment
Strong attention to detail and consistency
Reliable, punctual, and team-oriented
Ability to stand for extended periods and lift up to 40 lbs
Availability to work mornings, weekends, and holidays as needed
What We Offer
Supportive, respectful team culture
Flexible scheduling
Opportunities to learn and grow in the kitchen
Employee discounts
The chance to be part of a café that exists to serve others and the community
Our Culture
At The Serving Café, we believe great food starts with great people. Our kitchen team works hard, supports one another, and takes pride in serving food that’s made with care, consistency, and purpose.